Air Maestro® Support
Ongoing support is provided as part of the Air Maestro® service. All of our customers can contact our Help Desk as required for assistance during and after the implementation of the Air Maestro® system.
For Air Maestro® application support please contact our Help Desk as follows:
Additionally, help can be found on our Online Help Guide within Air Maestro®. This guide includes step by step instructions for all features within Air Maestro® and a collection of frequently asked questions (FAQ), plus the ability to log a support call.
For customers using our hosted solution, we ensure Air Maestro® is secure and data is protected at our redundant data centre. The data centre is monitored 24/7 with various degrees of data backup protection.
Maintenance Periods
Air Maestro® is updated three to four times per year with new features and enhancements.
Air Maestro® has a select number of operators who assist in the testing process when releasing new features and enhancements. These partners ensure our product testing and quality processes in relation to the Air Maestro® product are maintained.
Customers will be informed of upcoming maintenance at least one week prior to the maintenance period. Customers are provided with appropriate information on the new release detailing updates and changes.
Implementation & Training
Avinet provides Project Management, Training and Support to all customers implementing Air Maestro®.
To increase the speed and flexibility with the implementation of Air Maestro®, training and support can be provided via remote web-based technology on a one-on-one or group basis. Onsite training can also be provided if the customer prefers this form of setup and training.
Other Services
Avinet can also arrange Fatigue Risk Management consultancy services with Integrated Safety Support or InterDynamics Pty Ltd, our Fatigue Safety alliance partners. |
